How can we help?
Read the FAQ below, or write to us directly. No robot: Kadem or Acil replies.
Popular questions
8 FAQ
How do I create my first tournament?
Create an account, click “Create a tournament”, then enter the name, sport and dates. The next screens adapt to the chosen sport.
How do I configure the competition format?
Choose the sport first. The general engine offers groups and brackets where relevant; chess and swimming open dedicated rounds, events and session tools.
How can results be entered on site?
Give the appropriate officials or managers access to their assignments. Depending on the sport, they can enter scores, times or results from a phone or the native console.
Can I get an invoice for my organization?
Yes. When a payment is accepted, an invoice is generated and remains available in your payment area.
How do I switch to the annual plan?
Email us with your expected tournament volume. We review your need and manually activate the right plan.
I forgot my password. What should I do?
Use the “Forgot password” link on the login page. You will receive a reset email.
How do I delete my account and data?
Contact us through the form or by email. We confirm the request and apply deletion under GDPR.
What do I need to use the platform?
A modern browser is enough. No software installation is required.
Contact
Human reply as soon as possible
Behind the scenes and updates
News and organizer updates
General engine, chess and swimming workflows
Profile, password, personal data and GDPR.